1. Your right to withdraw

You have a statutory right to withdraw from an online purchase without giving any reason within 14 days. In addition, Sage Appliances GmbH voluntarily extends the withdrawal period to a total of 30 days, subject to the conditions set out in this policy.

The voluntary extension does not limit your statutory consumer rights. Where the voluntary 30-day period provides greater protection, it applies in addition to the statutory right.

When the withdrawal period begins

The 30-day withdrawal period begins on the day after:

you, or a third party nominated by you other than the carrier, receive the goods;

for an order containing several goods delivered separately, you receive the last item; or

for a contract involving regular deliveries over a defined period, you receive the first delivery.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform Sage Appliances GmbH of your decision by a clear statement before the withdrawal period expires. You do not need to give a reason.

You may withdraw by:

using the online withdrawal function available on the Beanz website;

submitting another clear statement through our online contact form;

writing to Sage Appliances GmbH, Campus Fichtenhain 48, 47807 Krefeld, Germany.

You may use the model withdrawal form at the end of this policy, but this is not mandatory. If you submit your withdrawal electronically, we will confirm receipt without undue delay by email.

The deadline is met if you send your withdrawal statement before the 30-day period expires.

3. Returning the goods

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the date on which you notified us. The return deadline is met if you send the goods before the 14-day period expires.

Please follow the return instructions provided by Customer Support and send the goods to the return address specified in those instructions.

You bear the direct cost of returning the goods.

Please package the goods appropriately to prevent damage during transport. We recommend using a tracked return method and retaining proof of shipment.

4. Condition of returned coffee

For health-protection and hygiene reasons, coffee supplied in sealed packaging may be returned under this policy only while the coffee packaging remains unopened and the original seal is intact.

The right of withdrawal does not apply once the seal has been removed after delivery, where the coffee is then unsuitable for return for health-protection or hygiene reasons.

Opening the outer delivery box does not affect your right of withdrawal, provided that the sealed coffee packaging itself remains unopened and intact.

5. Refunds

If you validly withdraw, we will refund all payments received from you for the withdrawn purchase, including the cost of our least expensive standard delivery option. We will not refund additional costs resulting from your choice of a more expensive delivery method.

We will make the refund without undue delay and no later than 14 days after receiving your withdrawal statement. We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

We will use the same payment method used for the original transaction unless expressly agreed otherwise. You will not be charged a fee for the refund.

6. Exceptions to the right of withdrawal

The right of withdrawal does not apply where an applicable statutory exception applies, including contracts for:

goods made according to specifications individually selected by the customer or clearly personalised for the customer;

goods that are liable to deteriorate or expire rapidly;

goods supplied in sealed packaging that are unsuitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery;

goods that, due to their nature, become inseparably mixed with other goods after delivery; or

other goods or services for which the right of withdrawal is excluded by applicable law.

For Beanz coffee supplied in sealed packaging, the right of withdrawal therefore applies only while the coffee remains unopened and the original seal is intact.

7. Faulty, damaged or incorrect goods

This policy does not limit your statutory rights where goods are faulty, damaged on delivery, not what you ordered or otherwise not in conformity with the contract.

If you receive faulty, damaged or incorrect goods, contact Customer Support before returning them. We will provide appropriate return instructions and bear the reasonable return costs where required by applicable law.

8. Voluntary customer-service support

If you are dissatisfied with coffee that cannot be returned because its seal has been removed, please contact Customer Support. We may, at our discretion, offer an alternative coffee, replacement, store credit, refund or another suitable solution.

Any voluntary solution is additional to, and does not limit, your statutory consumer rights.

9. Subscriptions

Withdrawing from an individual coffee delivery does not automatically cancel an ongoing subscription unless you clearly inform us that you also wish to cancel the subscription.

You may cancel your subscription in accordance with the applicable subscription terms through contact us. Cancelling a subscription does not affect any statutory right of withdrawal applying to an individual order.

10. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

11. Contact information

Sage Appliances GmbH

Campus Fichtenhain 48

47807 Krefeld, Germany

Online contact form:  https://www.beanz.com/en-nl/support/contact-us

Opening hours: 9:00 to 17:00, Monday to Friday, excluding public holidays.