eGift Card FAQs


Where can my Coffee Bundle eGift Card be used?

This can be redeemed online towards the purchase of Beanz products on


Can an eGift Card be redeemed on subscriptions?

Yes, the eGift Card can be redeemed for subscriptions. At checkout the recipient will be prompted to input a credit card alongside their eGift Card. Once the balance of the eGift Card has been used up through their subscription purchase, the ongoing payments will then commence on the credit card.


How do I use an eGift Card?

Select your Beanz product/s of choice, then proceed to your Cart and Checkout. After entering shipping details, you can then select the 'Redeem an eGift Card' option in the Payment step. Enter your 22-digit number and 4-digit PIN from your eGift Card. This will then be applied to your Order Summary and display the balance for your purchase.


I bought my eGift Card from a retailer as part of the Breville Coffee Bundle. Can I get a refund for the eGift Card?

Yes. As an exception to our usual policy, we will refund its unused value less the discount you had received. For example, if you purchased a $1,000 eGift Card you would have received a $250 discount on your Breville espresso machine. Also suppose you have spent $80 of the eGift Card. Your refund would be $1,000 – 250 – 80 = $670. If your particular situation produces a refund calculation of zero or less, we will not issue a refund. You may continue to spend the remainder of the eGift Card value until its expiry date. For more information on the T&Cs of the Breville Coffee Bundle.


I used my eGift Card to purchase a product, how do I exchange or refund?

If you wish to make any changes to your purchase including exchanges to refunds for products purchased with an eGift Card, please call: 1300 139 798 or go to the Beanz Support Centre and submit a New Case.


Are eGift Cards bought online redeemable for cash, or can I refund them?

There are no returns or refunds on eGift Cards, nor can any balance on an eGift Card be redeemed for cash, unless the remaining balance on the eGift Card is under $10 in value.


What are the Terms and Conditions of a Beanz eGift Card?

Please review the Terms and Conditions relating to Beanz eGift Cards available on


I got an eGift Card online or as a gift. Where can my eGift Card be used?

If you purchased or received an eGift Card online, this can be redeemed online towards the purchase of Beanz products on, Breville products on or other Breville Group sites when available.


Where can I find the expiry date of my eGift Card?

It will be printed on the emailed receipt of the eGift Card. If you are unable to locate the expiry, please reach out to our customer services team on 1300 139 798 or via the Beanz Support Centre.


How can I check the balance of my eGift Card?

For the balance of your eGift Card, you can sign in to your account and check your balance there. Alternatively, please contact us online or call 1300 139 798 between Monday and Friday 8:30am-5:00pm (AEDT). We reserve the right to correct the balance of your eGift Card if we believe that a clerical or accounting error has occurred.